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As long as human beings are a part of a business, mistakes are inevitable and, at some time or another, you’re going to deal with an upset customer. While many view these scenarios as either a loss or a break-even opportunity, I argue there’s much more value to be harvested and, if handled correctly, it […]
How to Turn a Fail Into an Epic Customer Service Win
Will Robins
from Feedster https://www.feedster.com/things-to-do-not-at-work/how-to-turn-a-fail-into-an-epic-customer-service-win/
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