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Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer system of record to go with the customer service component. To fill that need, Zendesk announced it was acquiring Base, a startup that has […]
Zendesk expands into CRM with Base acquisition
Will Robins
from Feedster https://www.feedster.com/things-to-do-not-at-work/zendesk-expands-into-crm-with-base-acquisition/
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